Privacy Policy

This privacy policy sets out how Surrounded By Animals uses and protects any information that you give Surrounded By Animals when you use this website.

At Surrounded By Animals we consider the privacy of our visitors to be extremely important.

We may collect the following information:

  • name
  • contact information including email address and phone number

These will be collected either from you signing up to our newsletter, downloading a freebie or making a purchase through our website. Additionally, when making purchases, we collect address and billing information to complete the transaction.

This blog does not share personal information with third parties nor do we store any information about your visit to this blog other than to analyse and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings.

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites. Read Google Analytics privacy policy here.

We use Google Analytics Demographics and Interest Reporting. These features use first-party and third-party cookies to inform, optimise and serve ads based on your past visits to our site and other sites. This allows us to report on demographics for understanding our site’s audience and display ads that relate to products and services you have viewed on our site.

Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for personalized advertising by visiting

Here is a link to Google’s use of data: How Google uses data when you use our partners’ sites or apps

Amazon Affiliates, a third party system, uses cookies to serve advertisements and links to products on  You may read more about Amazon Affiliates and their Operating Agreement here.

We are not responsible for republished content from this blog on other blogs or websites without our permission.

By using our website, you hereby consent to our privacy policy and agree to its terms.

This privacy policy is subject to change without notice and was last updated on 19 June 2022. If you have any questions, feel free to contact me directly here:


Disclaimer/disclosure Policy

The information contained in this website is for general information purposes only. The views and opinions expressed on this blog are purely mine. The information is provided by Surrounded By Animals and while I endeavour to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Surrounded By Animals. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Surrounded By Animals takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Some posts may contain affiliate links, which means I may receive a commission if you click a link and purchase something.

This blog accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation. The primary form of making money is via affiliate links.

If I am recommending a product it is because I like it and think it might be a worthwhile investment.

Samantha Huggett/Surrounded By Animals is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to &

This disclaimer/disclosure policy is subject to change without notice and was last updated on 7 September 2020. If you have any questions, feel free to contact me directly here:


Terms & Conditions

1. About Us

This website is owned and operated by

Samantha Huggett

4 Eastbourne Road
East Sussex
BN20 9LB


Tel: 07906366891

If you need to contact us please use the details above.

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place orders

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 

3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.3 Carriage charges will be shown prior to you placing your order.

3.4 You will be required to pay for the goods in full at the time of ordering.

3.5 We use secure payment facilities for online purchases. 

3.6 Promotional prices only apply during the period stated.

3.7 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.9 Once your order is complete we will notify you of the dispatch date.

3.10 Only current voucher codes obtained from Surrounded By Animals will be honoured. 

4. Delivery & Carriage Charges

4.1 Goods will be dispatched within 2 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.8.

4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.8.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver anywhere in United Kingdom. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland. We do not deliver to Northern Ireland.

4.5 We will deliver the goods to the premises you specify on your order.

4.6 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

4.7 If the goods are lost or damaged please report this to us within two working days from the delivery day.

4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

4.9 Free local collection is available. Products that are collected may receive a 15% discount. Items must be collected from 4 Eastbourne Road, Willingdon, BN20 9LB. If you opt to collect from us at the address above, please wait until you receive an email confirming your order is ready for collection. 6kg and 12kg bags may take 2-3 days to be ready.

5. Returns

5.1 If you want to return your order, you must return the unused goods within 14 days of delivery, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.7 We will refund all monies paid to us by you including any initial postage / carriage within 30 days, less any costs due under this contract.

5.8 We cannot accept returns on personalised products except under the following circumstances:

–         If a name or message doesn’t appear as stated on the order.

–         The product is damaged or faulty.

–         The product delivered does not match that ordered.

If an item has been personalised incorrectly as the details provided when ordering were incorrect, we are unable to offer a refund. So, please check all details carefully before placing an order.

This policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. 

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. 
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.